What Info Does True Fortune Collect?
The primary type of information True Fortune collects is the data you voluntarily provide. You supply it when interacting with parts of the platform. For instance, when you register and verify a True Fortune account, you may be required to submit a passport, ID card, or driver's licence.
Certain information is transmitted to True Fortune automatically. This can include your IP address, operating system, the device you use to access True Fortune, crash reports (if the platform experiences an error while you’re using it), and other technical details.
True Fortune seldom obtains personal information from third parties. For example, the platform may request client details from its payment providers, which may be necessary to comply with AML and KYC obligations.
Legality of Processing Your Data
The primary legal basis that permits True Fortune to collect your data is the contract you enter into when registering. Additionally, True Fortune is subject to AML and KYC duties under its licence. These obligations authorise the platform to collect certain data (notably payment information) on a lawful basis.
How True Fortune App Uses the Collected Data
Why is so much information collected? True Fortune uses it to:
- Determine whether you are eligible to use the app: the True Fortune application must ensure you are at least 18 years old and located in an authorised jurisdiction;
- Fulfil legal obligations: True Fortune must carry out AML and KYC procedures (licence requirements), which may necessitate your payment details;
- Support you: if you encounter a bug, technical or payment information can help True Fortune support staff resolve your issue;
- Improve True Fortune: by collecting and analysing your interactions with the platform, True Fortune refines its performance;
- To promote responsible gambling: by understanding how much time you spend on True Fortune, the platform's specialists can more accurately assess if you may be experiencing gambling-related harm;
These and other elements of the Privacy Policy may change at any time. Should that occur, True Fortune will promptly notify you and provide the opportunity to review all updates.
Sharing Your Personal Data
Under the True Fortune Privacy Policy, the platform may share your personal information. With whom? Primarily, your data may be disclosed to other companies within the True Fortune group and to service providers (payment processors, game providers, etc.).
True Fortune also regularly shares data with regulators, law enforcement, government authorities, courts, fraud prevention organisations, licensing bodies, eSports governing entities, and similar agencies. This is necessary to meet AML and KYC compliance.
How True Fortune Protects Your Data
The platform holds a considerable amount of sensitive information that requires robust protection. To achieve this, True Fortune implements encryption. Standard TLS (Transport Layer Security) is used when you transmit your data and when it is stored on True Fortune.
Alongside encryption, True Fortune employs standard network security measures such as firewalls, intrusion prevention systems and network segmentation, all maintained and monitored in line with industry best practices. To strengthen network security, True Fortune has a dedicated team that continuously oversees security systems, event logs, notifications and alerts from all infrastructure to detect and manage threats.
Additionally, True Fortune restricts access to your information. Only a limited number of company employees, contractors, and agents have access to the data you provide.
Data Retention
You may delete some of the information you’ve provided to True Fortune at any time; some data is removed automatically; other information is retained for periods True Fortune determines necessary. Why is this done? In most cases it is to comply with legal obligations requiring True Fortune to perform AML and KYC procedures (both of which require your personal data).
Your Rights Towards Your Shared Data
Here are some of your main rights regarding the personal information you share with True Fortune:
- To be aware of what information about you is stored by True Fortune;
- To have corrected any information that is inaccurate or misleading;
- To request that True Fortune erase all data about you when it is no longer needed for processing, if you have a legal basis for the request, if your data has been processed unlawfully, etc.;
- To request that True Fortune restrict the processing of your information;
- To lodge a complaint with your local data protection authority.
If you wish to exercise any of these rights, send a corresponding request to [email protected].